large family coming out of Cinderella Castle
  • On Apr 5, 2023
    Kamryn from UT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Me and my family are trying to plan together. When my family tries to add me, my profile gets sent to 'other family'. How do I make my profile under the main plans and not 'other family'?

    Hey there, hi there, Kamryn! You're as welcome as can be here at planDisney! I'm so glad you've stopped by with such a great planning question. I just love chatting Disney with my pals, pal!

    Since you have your My Disney Experience account ready to go and you're already connected to your family via your Family & Friends List, it sounds like your planning is off to a practically perfect start! Now, let's get your loose planning ends all tied up so you can sit back, relax and start your magical countdown.

    To have your profile moved from the "My Other Family & Friends" list to the "We're Planning Together" list, you simply have to make pixie-dusted plans with your family. Just make sure that your profile is properly listed under any Resort reservations, dining reservations, Enchanting Extras reservations or Theme Park Reservations. Once you are listed under a reservation with your family, your profile should magically move to the proper list. Bibbidi ... bobbidi ... BOO!

    If you have already made plans with your family and still don't see your profile listed on those reservations, I suggest calling a helpful Cast Member with My Disney Experience, MagicBand and MagicBand+. If you accidentally have two different My Disney Experience accounts, and the wrong one is listed on the plans, this can create a problem, and they will be more than happy to help you sort it out. Happy planning!

    I hope this helps, Kamryn, and I hope you and your family have the most magical and memorable vacation together! Please feel free to stop by any time with any questions you may have. You've got a friend in me!

    See ya real soon,

    Mandy
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Meet the Panelist: Mandy, Louisiana

I'm Mandy - Louisiana girl, wife, Mommy and lover of all things Disney. Walt Disney World Resort is my family's happy place, and our vacations are equal parts rope-drop thrilling and poolside chilling. For us, the best things in life aren't things at all, and we believe in investing in experiences and making magical memories together. Our Disney Vacation Club Membership has been our investment into a lifetime of unforgettable family fun. It's our key to the magic, and I can't wait to help you unlock yours! Learn More About Mandy

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