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  • On Apr 23, 2021
    Emily from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My family is traveling to Disney world in September. I was going to make park reservations and I noticed my husband was assigned a kids ticket and my son has an adult ticket. How can I fix them? Thanks!

    Hi Emily! Even though your husband might be a "kid at heart" he still requires an adult ticket! Thanks for bringing your question to planDisney! What seems like a problem, is fixed rather easily!

    On the My Disney Experience mobile app, tap on the menu (three gray horizontal lines) in the lower right corner. When the menu of options appears, tap "Tickets and Passes." When your tickets appear, you'll notice the phrase "Reassign Ticket" under each ticket - tap it! When the list of Guests in "Your Family & Friends" group appears, you can go about reassigning the tickets to the appropriate people in your group!

    The same "Reassign Ticket" feature is also available in your My Disney Experience account on your computer! Just sign-in to your My Disney Experience account and select "My Plans." Then scroll down a bit on your screen and select "Tickets and Memory Maker." The names of your Guests, and their tickets, will appear. Next to their name you can click the "Reassign Ticket" button to begin reassigning tickets to the correct people in your group!

    Hakuna Matata!  Jonathan
thumbnail image for Jonathan

Meet the Panelist: Jonathan, Pennsylvania

Hi, everyone!  My name is Jonathan.  I am a Disney-adoring husband, dad of three sons, and elementary school principal from Pennsylvania.  If you're visiting planDisney with questions about the Most Magical Place on Earth, then Hakuna Matata because you've come to the right group of people!  I'm happy to use my past Disney-travel experiences and knowledge to help you enjoy every moment of your vacation to the Walt Disney World Resort! Learn More About Jonathan

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