• On Jul 7, 2021
    Vera lia from rio de janeiro Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    my family tickets will expire on september 26th. We will be there from january 8th to 23rd if the borders are open. Who should I contact to change the tickets validity?

    Olá, Vera Lia!

    Welcome back to planDisney! Nothing makes me happier than helping a fellow Brazilian plan a visit to the Walt Disney World Resort!

    We are in the same boat, my friend. I hope travel restrictions are lifted soon - I cannot wait to return to the magic! As you are aware, theme park tickets impacted by the temporary closure of the Walt Disney World Resort were automatically extended to use any date through September 26, 2021

    Since you are unable to visit by September 26, 2021, you may apply the value of your unused tickets toward the purchase of new tickets for January 2022. It is unfortunately not possible to extend the expiration date again. To purchase new theme park admission, please call the Walt Disney World Resort in Brazil at (11) 4700-2835. If you bought tickets via a third party, like a travel agent, please contact them directly for assistance. 

    It was a pleasure answering your question, Vera Lia! I hope this information is helpful and that you stop by planDisney in Portuguese next time! 

    Saudações mágicas,
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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

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