Grandparents and Grandchildren meet Mickey and Minnie Mouse; Magic Kingdom; carousel
  • On Feb 19, 2024
    Melissa from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My family got sick just prior to our trip, and we are unable to use our 4 day passes. I am not prepared to select new dates to transfer the tickets to. Is there something I need to do to make sure the ticket amounts are credited to my account?

    Welcome to planDisney, Melissa. I love to meet my geographic neighbors and share our love of Disney!

    I'm so sorry to hear that you got sick and I hope you're feeling better soon. Once you are, I hope you can find your way back to the Walt Disney World Resort...because believe it or not, it's waiting for you. This year is shaping up to be a great one with new restaurants like the Cake Bake Shop Restaurant by Gwendolyn Rogers on Disney's BoardWalk opening soon and new experiences like Tiana's Bayou Adventure in Magic Kingdom Park opening this summer. And so many of those classic experiences that made your last trip so special will be waiting too. What a great pick-me-up!

    If you have unused tickets in your account but you are not yet ready to reschedule your vacation, you do not have to do anything at this time. In fact, you should still see them in your account. To check, log onto your My Disney Experience mobile app, select the 3 horizontal lines (☰) in the bottom right-hand corner, select "Tickets and Passes," and you should see those unused tickets. When you're ready to reschedule, select the ticket you'd like to change and tap "Change Ticket." Select a new start date and follow the prompts to complete the process. Just note that if the new ticket is more expensive, you will be responsible for paying the difference at the time you change the date and if it's less expensive, you will not receive a refund for the difference.

    Now, Melissa, I'm not a doctor, but I hear that a spoonful of sugar makes the medicine go down, so maybe you could employ that advice if you need to take some medicine to get better. But one thing I definitely am is a planDisney Panelist, so if you have any other questions, please feel free to reach out!

    I feel a surge of deep satisfaction when I help a fellow Guest,
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Meet the Panelist: Matt, New Jersey

Well hello there! I'm Matt and I'm a Disney-loving husband, teacher, and uncle from New Jersey. You can often find me tasting my way around an EPCOT festival, rope-dropping Magic Kingdom Park, or conquering all of the Disney Mountains. I can't wait to help you reach out and find your happily ever after on your next Walt Disney World Resort vacation! Learn More About Matt

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