• On Mar 5, 2020
    Tara from MO Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! My family is scheduled to sail on the Disney Dream in just under two weeks. We’re trying to figure out the best way to communicate with family back home as our infant son will be staying with them. Is free iMessage still being offered on Disney Dream?

    Hi Tara!

    I hear you loud and clear that you are just days away from setting sail on the Disney Dream. How wonderful! Hopefully as you set sail, you can unplug for a while, soaking up both the sun and the experiences in the Bahamas.

    I completely understand why staying in touch with relatives caring for your baby is so important to your peace of mind while traveling. That said, my fellow Disney Cruise Line mom and friend Nancy has some keen insight into iMessage this as she uses it to communicate with her family during her Disney cruises. She was able to use iMessage on her iPhone without having to purchase an internet package. The phone stays in airplane mode and connects to the free DCL-Guest Wi-Fi. Keep in mind that you can send text messages using iMessage, but not pictures or videos. 

    The backup plan is that you can always purchase a Connect@Sea internet package if you'd like to communicate using email or access the internet. A representative at the Connect@Sea Desk (Deck 4, Midship) will be able to help answer any questions.

    For actual phone calls, Disney Cruise Line also features Cellular at Sea phone service, available for use in your stateroom using your mobile phone. However, you will be roaming internationally, so service may be unavailable depending on the ship's location. Check with your cellular carrier prior to your sailing to understand the costs associated with connecting to the Cellular at Sea network to make phone calls.

    Last but not least, I recommend that you share some information with your family in case they need to reach you. The emergency use only phone number is 1-888-322-8732 and make sure to also give them your ship's name and stateroom number. The way I see it, if they have it, they won't likely need to use it!

    Dial up the Disney Parks Moms Panel if you have more questions...we'll be happy to answer the call. Enjoy every moment of your cruise!

    Bon Voyage!


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Meet the Panelist: Sherry, South Carolina

Ahoy there! I'm Sherry, a wife and mom to two, lawyer, and blogger from South Carolina. Family time is precious, so making the most of it is a top priority. That's why planning cruises to exciting destinations, trying new port adventures, and experiencing fabulous entertainment and dining is my jam! I'm thrilled to be your personal navigator as you chart your course on your next Disney Cruise Line vacation.  Learn More About Sherry

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