• On Jul 29, 2019
    Kat from CT Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello! So my family and I recently ungraded and switched hotels and I can't seem to unlink the old hotel (which has been cancelled) from our My Disney Experience. Is this a glitch or am I missing a step? Thanks!

    Welcome to the Disney Parks Moms Panel, Kat! 

    Oooooh, I LOVE selecting which Walt Disney World Resort hotel we’re going to call home. It’s so much fun to look at photos, imagine ourselves in the pool, think about dining, and just imagine all the fun we’re going to have. I hope you’re so excited about the resort hotel you’ve selected, and I know you are counting down the days until you check in and let the magic begin!

    I’m kind of a pro when it comes to rescheduling Walt Disney World Resort vacations or switching up our resort hotel as our plans change or new special offers become available. In my experience, it does sometimes take a few days for the cancelled reservation to fall off your My Disney Experience account, but there are also some steps you can take to speed the process along.

    First, if you’re using the My Disney Experience mobile app, try to log completely out of the app and then back in again. If that doesn’t work, check to see if there is an update available for the app; if there is, sometimes installing that will do the trick. Finally, sometimes you need to uninstall and reinstall the app. If you try all of these things and you’re still seeing that cancelled reservation, you’ll want to call the My Disney Experience technical support Cast Members at (407) 939-4357. They always make magic happen for me!

    Kat, I hope that helps and your My Disney Experience account looks practically perfect in every way very soon. As you finalize your plans and do your Disney dreaming, be sure to read the Disney Parks Blog so you can be in the know about the latest experiences, tasty treats, and fun finds around the Walt Disney World Resort. If we can help in any way, please come back and see us! 

    Wishing you a magical vacation,
thumbnail image for Robyn

Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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