Timon and Two Guys at DAK
  • On Jun 24, 2023
    Milena from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Me and my family are planning a trip to disney this august. When assigning the tickets to the accounts, me and my dad accidently assigned my mom to her other account. Is there anyway to change the tickets assigned account?

    Seja bem-vinda ao planDisney, Milena! 

    Thank you for sending your question our way. It is a pleasure to help a fellow Brazilian plan a magical Walt Disney World Resort vacation!

    You must be excited to visit The Most Magical Place on Earth this August. Your 60-day window to make dining reservations and book Enchanting Extras Collection experiences has already opened or will be opening soon. Be sure to make all your reservations and add even more pixie dust to your visit.

    I am sorry to hear you have accidentally assigned theme parks tickets to a Disney account your mother no longer uses. That has already happened to me, so I know how upsetting it can be. Whenever you assign theme park admission to a Guest, the ticket belongs to that person, and they are the only ones who can reassign the ticket to another Guest. Your mother must sign in to her old account and reassign the tickets to her new account, your account, or your father's account. Once you have access to the tickets again, you will be able to assign them to the Disney account your mom uses today.

    If your mother does not remember the account details, she can try signing in online and selecting "Need help signing in?" to try to retrieve her account details. If she still cannot sign in to her old account, I recommend calling our friends at My Disney Experience, MagicBand, and MagicBand+ for assistance. They will do their best to locate her account and help you reassign the tickets to the Disney account she now uses.

    I hope this information is helpful, Milena. Stop by planDisney in Portuguese next time you visit us. It will be a pleasure to assist you in our beautiful language.

    Saudações mágicas,
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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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