• On Aug 15, 2017
    April from DE Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Only 1 family got the memory maker they said we could share it, I think I have us linked together in the app, so if the family who has it is not with us at the time of some pic will the pic still go on the memory maker or do we have to be with that family

    Hi April,

    Welcome back to the Disney Parks Moms Panel! Vacation memories are just as important to my family as the actual vacation, so we are huge Memory Maker fans!

    As long as you are linked to the other family's My Disney Experience Account and have selected to share your photos, then you should be able to see all of the pictures taken.  You do not have to be together for every photo. As long as someone scans a MagicBand with the PhotoPass photographer after taking the picture, the photos should automatically link to your My Disney Experience Account. The person who has the download privileges can download all of the photos when you are ready. 

    Occasionally, a photo may not automatically populate. If this happens, you can stop by a Disney PhotoPass location and a cast member can help you locate it. You will just need to know the location and general time the photo was taken. If you leave the parks and discover a photo is missing, you can also call to speak a PhotoPass Guest Support team member at 407-560-4300. After our last visit, we realized that one photo still had not appeared, so I called. The cast member was unable to locate it, but submitted an additional request for someone else to investigate. A few days later, I received notification that they found the photo and it appeared in My Disney Experience Account. We were ecstatic - it was a photo of our girls riding Buzz Lightyear's Space Ranger Spin all by themselves for the first time. 

    April, be sure to check the expiration date on your photos so that you download them before they expire. Happy Memory Making!

    Magic, memories and Minnie Mouse hugs,

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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