Welcome to planDisney, Denise! I'm so happy to have received your question and I hope to be helpful to you, today.
What a special experience for you and your family to participate in the
Cultivating the Magic Guided Tour at Disneyland Park! I love any opportunity to learn more about the storytelling magic around 'The Happiest Place on Earth' and I bet it was memorable for each of you. I'm sorry to hear that you didn't receive your keepsake at the end of the tour. This is a unique set of circumstances so my recommendation is to go ahead and
call the Guest Information line and speak with a Cast Member directly. You can also
send an email inquiry which will get routed to the right contact. I would recommend choosing the "Guest Services" option if you choose this communication method. If you have the confirmation number you received at the time of booking and the date and time of your tour, I'd suggest including that information too.
I hope this is a helpful start, Denise. If we can help with any other planning questions as you consider a future trip to Disneyland Resort, please don't hesitate to reach out to us again here at
planDisney. We'd love to see you again real soon.
Magically yours,
Tishra