Disabled man getting on Expedition Everest
  • On Jun 6, 2023
    Lauren from TN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a family member that will be in a wheelchair on our trip. We plan to buy fast passes for all members including her. Do we have to do anything additional to make sure she can ride with our group?

    Hiya Lauren!

    Welcome to planDisney! Walt Disney World Resort is fabulous about working to be inclusive and find a way for families to make wonderful memories together. Disney friends who utilize a wheelchair in the Parks will find so many ways that it is accessible. 

    People in a wheelchair can find many services and access options throughout the Park. Walt Disney World has worked to even provide details online about attractions with details noting whether you need to remain in a wheelchair/ECV, must be somewhat ambulatory, must transfer from wheelchair/ECV to ride vehicle, and various other combinations. This way everyone can prep a little bit before you all come. 

    When you arrive at any attraction or show, speak with the Cast Members at the entrance to confirm which way your family should enter and what the transfer situation will be. Most of the time you will find that your entire family even with a wheelchair can wait together in the same queue. I spoke with a Cast Member who informed me that most of the queues are developed in such a way to be wide enough for wheelchair or ECV accessibility. If your family purchased Genie+ and you have booked a Lightning Lane, you will be redeeming it and accessing the faster-moving Lightning Lane queue and remaining with your family. If they are not using a Lightning Lane entrance then the traditional queue will still be able to accommodate them. When they reach the point where they are to board the ride, the Cast Members will guide them to the appropriate spot where they may have to wait for directions. If the wheelchair has to remain behind there will be a designated "parking spot" and it will be waiting for them when they have finished enjoying the ride. 

    Now, I don't know the nature of the disability of your family member but I would consider looking into Disability Access Service (DAS). This is a service provided to people who are unable to wait in a traditional queue due to a disability. Now, disabilities that can be addressed by using a wheelchair are not usually covered under DAS but if there are other issues then it's worth a try. With DAS you can get access for the person with the wheelchair and up to 5 guests to book a return time for a ride. So, instead of waiting in the queue, you can wait anywhere else until it is time to board the ride. When your return time comes up then you come back, speak to the Cast Members and head over to the Lightning Lane entrance. This is a free service and if you want can be used along with your paid Genie+ service. You can pre-register for DAS online via a video chat with a Cast Member up to 30 days and no less than 2 days before you arrive.  The DAS bookings and Genie+ are all done on the My Disney Experience Mobile App so make sure that it is up to date and on your phone. 

    I hope this helps and that you have a magical time! Let me know if you have any questions as I'm glad to help!

    Happy Planning!

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Meet the Panelist: Nimmy, New York

Hey, it's Nimmy from New York! Just like my guy Jiminy Cricket I am your wisecracking and helpful guide to making the best decisions for your Disney vacation! My husband and I work very hard to journey to our favorite place on Earth, Walt Disney World Resort, as much as we can. We have traveled as just adults, with babies, kids, teenagers, and senior citizens. We have seen so many characters, eaten at amazing places, and consumed a ton of Dole Whips. So "give a little whistle" and let me be your guide! Learn More About Nimmy

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