Overview shot of ship and sea; Castaway Cay
  • On Oct 18, 2025
    Kendal from WI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    If a family member needs to contact us while on our cruise, what number do they call?

    Welcome to planDisney, Kendal! It's almost time to zip up your suitcase and make your way to the cruise terminal.

    While no one wants to think about emergencies happening back home when on vacation, it is important to be prepared. I always leave contact information with a family member or close friend who is not traveling with me. The contact information for any ship in the Disney Cruise Line fleet is 1-888-DC-AT-SEA (1-888-322-7732). Along with this number, please leave the name of the ship and stateroom number with your family member. An alternative number to share is the Disney Cruise Line Guest Services number. Also, if you have an Apple smart device, iMessage should work on the complimentary DCL-GUEST wireless network. WhatsApp also works. If you have any issues, please visit Guest Services on the ship.

    The Disney Cruise Line Navigator app is a great way to communicate with others in your traveling party on the ship. This app is free, and the chat feature will be available once you are connected to the DCL-GUEST wireless network. If there are any changes to the itinerary or other important updates, Guest Services will send you a message on the app. The onboard activities and daily weather forecast can also be found in the app.

    I hope you have an easy-going, magical vacation, Kendal! If you have any other questions, come back to visit us at planDisney.

    Bon Voyage!
    JoVonn
thumbnail image for JoVonn

Meet the Panelist: JoVonn, Georgia

Hi there! I am JoVonn from the Peach State of Georgia, and I love sailing the high seas aboard Disney Cruise Line.  Over the last ten years, I have enjoyed being a voyager along with my son and sister, making memories and having adventures.  I look forward to helping you plan your next vacation.   Learn More About JoVonn

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