• On Jan 5, 2023
    Josie from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How can my family at home contact me on the ship?

    Hi Josie,  

    Welcome to planDisney! How exciting to be looking ahead to your special Disney Cruise Line vacation. You’re in for a magical escape with beautiful destinations, impeccable service, and amazing onboard experiences.

    One of the things I love most about being at sea is feeling disconnected from our daily notifications and distractions to truly relax and “unplug”. I also understand that it’s critical to know how family members on land can contact you in any emergency.

    I had trouble finding this information on the Disney Cruise Line website so I spoke with a Crew Member on your behalf today, Josie. They confirmed the number is not on the website but shared this important information with me:

    • For shore to ship calls, call 1-888-322-8732 and select the option for your ship when prompted. Please know there is a fee for these calls.
    • Please leave the name of the ship and your stateroom number with your family members along with this emergency number. They will need those details to reach you.
    • Please be sure to share the Disney Cruise Line website and main phone numbers with your family as well, since this emergency number could change and is not currently listed online. From there they can also contact Disney Cruise Line directly to get the current information to connect to your ship.
    While I choose to be disconnected on a cruise, you don’t have to be thanks to the magic of technology! Once onboard you may purchase a Connect @ Sea package which allows you to connect to the Internet at various levels of use throughout your cruise and stay in touch with family at home. Find detailed pricing and options in the Disney Cruise Line Navigator App once onboard.

    I hope this information brings you peace of mind in staying in touch with loved ones.  

    Don’t hesitate to come back to planDisney with additional questions as you finalize your vacation details.

    Wishing you a safe, happy voyage!
thumbnail image for Amy

Meet the Panelist: Amy, Virginia

Hi friends! I'm Amy, a lifelong Disney dreamer from horse-and-wine country, Virginia. My family of three is BIG on fun and treasures every adventure together. We've been making memories at the Walt Disney World Resort and aboard Disney Cruise Line since my son was a toddler; we love our family traditions balanced with "what's new" each visit. I have a passion for Disney details, a love of digital tools, and an eye for practical planning. I can't wait to help you make the MOST of your magical vacation! Learn More About Amy

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.