child with Mickey
  • On Apr 8, 2022
    Alvin from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have family and friends whose plans I am managing. Their hotel is not showing up. Their reservation was under the wrong name and was just corrected yesterday but it is still not showing up in my plans.

    Hi Alvin! Welcome to planDisney!

    I see that your trip to the Most Magical Place on Earth is next month! How exciting! Have you heard the latest announcement? By the time you visit, many character meet and greets will be back to what we once considered "normal." That's right- you'll finally be able to hug Mickey Mouse and his pals again, after a long few years of modified character interactions. Also, get your autograph books ready because we all have a lot of catching up to do when it comes to signatures! I'd say you timed your visit just right for a little extra magic!

    Alvin, I'm sorry you're having trouble with the technology side of the planning process. I have a couple of suggestions before we need to call in reinforcements.

    First, if your name is not on the Disney Resort Hotel reservation, you should be able to see, but not modify or cancel that particular reservation. You will be able to manage all plans for these Guests, except for their Disney Resort Hotel. This will need to be managed by them under their account and will only be accessible by those who are listed on the room reservation. However, you are still able to manage the rest of their plans without having direct access to their room reservation. So, you're able to continue booking experiences, attractions, dining reservations and more.

    If their reservation is not showing up on your My Disney Experience Mobile App, but they can see it on their end, they may need to change the settings to allow you to view the reservation. They'll need to do this from their own My Disney Experience app. Start by tapping the menu button in the bottom right corner, followed by "My Profile." Switch over to the "Friends and Family List" and they'll select your profile. You'll be able to "Choose Which Plans Alvin Can See" by selecting either "All My Plans" or "Only Plans We Share." You'll want to make sure to toggle "All My Plans" to allow access to all active plans within the app. You can repeat this process on your end if you'd like them to have access to your resort hotel reservation and other plans.

    If the problem persists, it may be time to call our Fairy Godparents. You can call the number for My Disney Experience or Disney Resort Hotel Reservations directly to get some clarity from a friendly, helpful Walt Disney World Cast Member. Their magic wands extend much further than mine!

    I hope this helps solve your tech issue quickly and easily today, Alvin! Then you can continue adding magic to your upcoming stay!

    Hakuna Matata,

thumbnail image for Ashley

Meet the Panelist: Ashley, New Jersey

Hey friends! I'm Ashley, a Disney-loving mom ready to help you plan your next adventure! I am married to my college sweetheart and we have two young, energetic kids who have inherited our love of Disney! As Annual Passholders and Disney Vacation Club Members, we spend our time at Walt Disney World Resort in all different ways, from packed park days to relaxing by the pool, our family has developed a love for all Disney has to offer. I'm excited to share the magic with all of you! Learn More About Ashley

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