Sleeping Beauty Castle; quarter view; day; bridge; flowers
  • On Sep 19, 2023
    Bertha from Shanghai Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! There is a Family emergency and I have to cancel my US trip and will not be able to visit the parks the dates I have purchased. I can’t rescheduled as I don’t know when I will come to US. Will my unused tickets be expired?

    Hi there Betha, 

    Welcome to planDisney and thanks so much for your question. I'm really sorry to hear about your family emergency and hope everything works out okay for you all. 

    It can be really stressful to have to figure out changing travel plans - especially due to emergencies - luckily theme park tickets for the Disneyland Resort are fairly flexible. 

    First, the tickets typically don't expire for quite a while after purchasing. For example, if you purchased theme park tickets today then they would not expire until January 12, 2025 - as long as they remained wholly unused. To find the expiration date for your tickets, you can check the confirmation email you received when you purchased them. I'd search your inbox for "Disneyland Confirmation" if you purchased them directly from the Disneyland Resort website.

    Even when tickets do expire, they remain tied to your Disneyland account, which means you're able to apply the amount you paid for your expired tickets toward the purchase of new tickets whenever you're ready to plan your next trip. Again, if you purchased your tickets directly from the Disneyland Resort website and they end up expiring before you're able to visit, I would recommend calling a Cast Member at the Tickets line for more info when you're ready to buy your new tickets.

    I hope that is helpful information for you, Bertha, but more importantly - I hope everything works out with your family! Thank you again for visiting planDisney and please come back to see us when you're ready with more planning questions.

    Have a Magical Day,
thumbnail image for Greg

Meet the Panelist: Greg, Arizona

Hello there! Greg here from sunny Arizona. I'm a husband, dad to two kiddos under five, and an avid fan of all things Disney, Marvel, and Star Wars. I've been visiting the Disneyland Resort since I was 5 and have loved making all new magical memories as a family of 4. I enjoy helping friends get the most out of their trip to the Disneyland Resort, and I am excited to help you plan your most magical vacation ever! Learn More About Greg

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