Family on dock at Yacht and Beach
  • On Jun 12, 2023
    Taylor from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, my family and I are going to DW. For many it’s their first time and I want to make it extra special. We are staying in a different resorts. But I have gifts I want to surprise them with when they arrive will their resort concierge help me with this?

    Hi, Taylor!  Thanks for bringing your question to planDisney!

    I'm so excited to hear that you and your family will be experiencing all the Disney thrills this summer!  You're sure to make some magical memories during your Walt Disney World Resort vacation, and the fact that it's the first visit for many of your family members will make this trip even more special.  Be sure to pick up complimentary First Visit buttons at your Disney Resorts Collection hotel's front desk or at any Guest Relations location.  These buttons will be a great keepsake for the first-time visitors in your group.

    It's so thoughtful of you to want to plan a special surprise for your family members.  Last December, I was celebrating my birthday with my family at Walt Disney World Resort.  Coincidentally, one of my best friends happened to be visiting at the same time.  She was able to drop off a birthday treat for me at my resort hotel's front desk, and they stored it for me until I could pick it up later that evening.  This thoughtful gesture added some extra pixie dust to my magical birthday celebration, and it was greatly appreciated. 

    Cast Members at a Disney Resorts Collection hotel probably won't be able to deliver a gift to your family member's room.  However, based on my past experiences, you should be able to drop off a gift at your family's resort hotel and have it held for them at the front desk.  Be sure to check with the front desk Cast Members at your family's resort hotel to see if they will send your family a message about picking up their package or if you should let them know that they have a surprise waiting for them.

    If you're looking for some other ways to make this Walt Disney World Resort visit even more special, I would recommend taking a look at the Enchanting Extras Collection.  Whether you're ending your theme park day with a magical fireworks dessert party or commemorating your family vacation with a Capture Your Moment photo session, you're certain to create lasting memories with your loved ones.

    Taylor, if we can help you with any other questions as you get ready for your trip, please come back and visit planDisney again.  Wishing you the most pixie-dusted Walt Disney World Resort vacation ever!

    Samantha
thumbnail image for Samantha

Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a planDisney panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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