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  • On Nov 29, 2021
    Gail from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Some of my family and I were there at Disney last week. My two grandsons picked out earrings to give their mom for Christmas. When I unpacked, one of the earrings is missing. it somehow got lost. Would you be able to send another one, please? They are

    Hi Gail! Welcome to planDisney.

    I hope you had the most wonderful time with your family at the Walt Disney World Resort. My children treasure the memories they've made with their Grandma and Grandpa at The Most Magical Place on Earth, and I know your grandsons loved the special time you shared.

    How lovely that your grandsons picked out a Christmas gift for their Mom during your visit, and I'm sorry to hear one is missing! To find out about a replacement, you should contact Merchandise Guest Services. You may call and speak with a Cast Member at (877) 560-6477 or email merchandise.guest.services@disneyparks.com. Be sure you have your receipt handy - the item number will make it easy for the Cast Member to identify the options available to you. If you're emailing, include a photo of the receipt and the remaining earring in the box. If you don't have the receipt, they will need either a copy of your Guest folio (if you charged the earrings to your room) or a credit card statement showing the purchase. Including all these details will help the process move more quickly. 

    Gail, I'm sending pixie-dusted wishes that you're able to get your hands on that second earring! Please come back and see us if we can help with any further questions, and have a very happy holiday season.

    Wishing you much magic,
    Robyn
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Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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