Radiator Springs
  • On Apr 13, 2021
    Jason from CA Asked

    My family had 3 day passes and only used 2 days prior to the Covid shutdown. We can now not find our tickets. Would Disneyland have records of our tickets from our previous visit?

    Hi there, Jason!

    I’m so glad you stopped by planDisney with your question. Are you and your family excited for the reopening of the Disneyland Resort theme parks? My family and I are counting down the days until we can return to the magic!

    It sounds like you’re unable to locate your paper theme park tickets. Is it possible that you or someone else in your group linked them to a Disney account on Disneyland.com or the Disneyland mobile app for making Disney MaxPass selections during one of your prior visits using the tickets? If so, they should still be linked there and will show an updated expiration date, if applicable.

    Using the Disneyland app, you should be able to find any tickets linked to your Disney account. Tap on the icon in the lower right corner of the app that looks like three horizontal lines. Select "Tickets and Passes" near the upper right of the screen to display any linked tickets. You may have to swipe left or right to see all of them. If you’ve tried this and still don’t see the tickets you had last year, I recommend calling the resort’s ticket helpline at (714) 781-4636 for live assistance from a Cast Member.

    I hope this helps, Jason, and that you’re able to plan another pixie-dusted visit to the Happiest Place on Earth with your family very soon! Please don’t hesitate to write back with any other questions you may have.

    Wishing you magic,
thumbnail image for Courtney

Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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