Ahoy there, Jenny!
Welcome aboard planDisney! If I’ve got the right sailing on my radar, it looks like you and your crew are gearing up for an 8-night voyage through the Norwegian Fjords aboard
the stunning Disney Fantasy! With majestic scenery, charming ports of call, and all the magic of Disney at sea, this itinerary is basically straight out of a fairy tale—Elsa would absolutely approve.
Now, let’s talk about your grand departure from the
Sofitel London Heathrow Hotel. First of all—great choice! That hotel is not only super convenient, but it’s also a designated location for Disney’s ground transfers. When it comes to
transportation from London to the Port of Southampton, the process works a bit differently than it does when sailing from Port Canaveral or other U.S. home ports. But don’t worry—Disney makes it as seamless as Cinderella’s glass slipper fitting just right.
Since you've added ground transfers through Disney, you can expect to receive detailed instructions in the lead-up to your adventure. That includes what time your motorcoach will depart and what time your luggage should be ready for pick-up. Typically, luggage collection begins around 8:00 AM, and the first motorcoach departs around 9:00 AM—but these times can shift slightly, so it’s always smart to double-check closer to sail date.
One of the most important stops before you even board the ship? The Disney Cruise Line Hospitality Desk, conveniently located in the hotel lobby. They’ll be available from 8:00 AM to 5:00 PM the day before your sailing, and from 8:00 AM to noon on embarkation day (subject to change). They’ll provide any last-minute updates, answer questions, and make sure your transportation is as smooth as Rapunzel’s golden hair.
You may also receive an email from Disney Cruise Line with final details just a few days before you set sail—so keep an eye on your inbox (and your spam folder just in case!). If you’re still unsure or want extra peace of mind, you can always
give Disney Cruise Line a quick ring to confirm your ground transfer status and departure time.
I hope this helps as you prepare for your grand adventure across the Atlantic! Cruising through Europe on a Disney ship is truly a bucket list experience, and I know you’ll be making memories worthy of your own storybook. If any other questions bubble up before you go, just give me a wave—I’m always happy to help you sail smooth seas!
Sea ya real soon as May brings sunshine, magical ports, and maybe a Mickey bar or two,
Dustin