• On Apr 17, 2021
    Katresa from AL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My family is coming 4/25 5/2 and I lost my main ticket reservation on my Disney app to the magic kingdom and now it’s not available, I’m having a freight heart attack!!! Help please

    Hi Katresa, and welcome to planDisney!

    Oh, no! It sounds like Stitch got into some mischief with your Disney Park Pass reservations. Let's see if we can shoo him out of there and get things back on track. We can't have you stressing when you should be thinking about all the fun you're going to have on your Walt Disney World Resort vacation!

    First, let's make sure your reservation isn't hiding somewhere in your account. Sometimes I find that switching to the computer helps if I can't find something in the app, so we'll try that. If you log in to your My Disney Experience account on your computer and then go to "My Plans," the next page you see should say "Katresa's Plans and Tickets." Scroll down to "My Plans, Reservations and Tickets," and make sure "Daily Itinerary" is highlighted so you see the dates of your vacation. You may need to click on the arrows next to the dates to open them up and see all of your plans (that one gets me sometimes). Each day should list all of your plans, including your theme park reservation for that day and each member of your party on that reservation. You can click on "View Details" for more information about your reservation.

    If you still don't see your reservation there, you can try calling Disney's Guest Relations at the Website Support number to see if they can help recover it for you. I'm not sure why it might have gotten lost, but I'm hoping a Cast Member can come to the rescue!

    Katresa, if nothing else works, you could try to make a Disney Park Pass reservation for a different theme park that day and hop to the Magic Kingdom later if you have the Park Hopper Option on your tickets. Just check the Availability Calendar for a park that's showing openings on that day, and make your Disney Park Pass reservation there. Then, you'll need to visit that park first and head over to the Magic Kingdom when park hopping opens at 2 p.m.

    Fingers crossed that you're able to make it to the Magic Kingdom, Katresa! I'm wishing on a star for your family to have a magical Walt Disney World vacation, and I hope you'll come back and see us again if you have any more questions.

    Keep Disney Dreaming,

    Kathy K.
thumbnail image for Kathy

Meet the Panelist: Kathy, Florida

I've lived my whole life just an hour's drive from Walt Disney World, so I've been a regular visitor for as long as I can remember. Even after all these years and so many visits, I love that there's still so much to discover! Now that I'm a mom myself, seeing my favorite place through my son's eyes has given me a whole new perspective that I enjoy sharing with other parents of young children. Learn More About Kathy

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