Radiator Springs; Lightning McQueen; Chick Hicks; Sally Carrera lined up
  • On Sep 10, 2023
    Kelly Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are a family of 4 coming to LA Disneyland on 26 December. This is our once in a life time dream holiday for us. I have Epilepsy. Would I qualify for a DAS? I don’t want to ruin the holiday for the family. But want to join in too

    Hey, Kelly! Welcome to planDisney. 

    A dream is a wish your heart makes! I'm so excited to hear your dream is about to come true. A once-in-a-lifetime visit to The Happiest Place on Earth is just around the riverbend. Oh, boy! Your joy is about to soar to infinity... and beyond! I'm confident that your family will have the most magical time. And let me assure you, there is NO WAY you will ruin the holiday. You are the magic! Your family will love Disneyland Resort because they get to share it with you! I can already tell from your question that you're the kind of person who thinks about her family before herself. I'm sure your humble heart will touch the lives of your loved ones every moment of the trip. So hakuna matata, Kelly! 

    You'll be pleased to know that the Disability Access Service (DAS) was created for Guests like yourself. As Walt said, "Disneyland is your land." DAS allows qualifying Guests to lessen their wait times to enjoy the attractions with their friends and family. With DAS, you are able to request a return time for an attraction. As you wait for your return time, you can enjoy other experiences in the theme park instead of waiting in the standby line. Once your return time arrives, you can use the Lightning Lane entrance. Once you enjoy an attraction, you can then request another return time at a different attraction. I've used this before with a friend and it's such a fantastic system.

    You can pre-register for DAS online before your visit. Simply visit the Planning with Disability Access Service page on the Disneyland Resort website. If you log in to your Disneyland account and click on the "Request Live Chat" button, you can initiate the DAS Advance process. The live chat feature is available between 9:00 AM and 8:00 PM (PT). You'll also want your device to have a video camera. Depending on call volumes, you may enter a waiting room. You'll be able to speak to a Cast Member and they'll go through the process with you. You don't need to provide proof of your medical condition.

    If you don't get a chance to go through this process before you arrive, you can also register for DAS when you arrive at Disneyland Resort. Simply visit Guest Relations at any theme park and mention that you would like to apply for DAS. A friendly Cast Member will be able to talk you through the process.

    Once registered, this service is valid for the length of your ticket or up to 60 days, whichever is shorter. Make sure you download the Disneyland mobile app. On the day of your visit, tap on the three horizontal lines at the bottom right of the app. You'll see the DAS feature magically displayed. This feature will show a list of available attractions. If you tap on an attraction, you'll discover relevant information about that attraction, plus the next available DAS return time. If you tap that time, you'll then confirm the members of your party who will be joining you for the attraction. Just note that you may only book one attraction at a time.

    I hope that's helpful, Kelly. 

    Oh, one more thing: Make sure you utilize Mobile Food & Beverage Ordering. This feature on the Disneyland mobile app enables you to order food from a variety of quick-service restaurants, select a pick-up time, and then pick up your order without waiting in line. I'm sure it'll be super helpful for you and your family.

    Thanks for stopping by planDisney, Kelly. See ya real soon!

thumbnail image for Mike

Meet the Panelist: Mike, Virginia

I'm Mike, a Disney-loving "scouser." I have a wonderful wife and two young children who share my obsession for all things Disney. I've always been enchanted by the magic of Walt Disney World Resort - the charming music, captivating beauty, enthralling attractions, and breathtaking shows spark my imagination and fill me with a sense of awe. I'm perpetually planning my next Disney adventure! If you're interested in makin' memories at "The Most Magical Place on Earth" then you've got a friend in me.
Learn More About Mike

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