Kids with Pluto
  • On Feb 22, 2022
    Jean from WI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    we have 14 in our family and I can't reserve a park, it says 12 is the limit Ive been calling your number for 2 days for 2 hour waiting times and have been cut off before I can talk to somebody

    Hi Jean,

    Welcome to planDisney!

    I’m sorry to hear that you’ve been having some trouble calling in and connecting with a Cast Member, hopefully we can get you all squared away today!

    As long as all the guests in your party have Theme Park tickets linked to your My Disney Experience mobile app, you should be ready to reserve your Disney Park Pass reservations. If you can’t do all 14 of your reservations at one time, maybe try doing seven reservations first, then the second set of reservations. You could even do less than that at a time, this way it’s under the limit of 12 you noted.

    Since you can’t do them all in one batch, you’ll want to make sure that you’re making the same Theme Park reservations for your guests by matching up the Theme Parks and dates for everyone. Since you’re a few months out, the Theme Park Reservation Calendar is currently showing all green for June!

    If this doesn’t help, I do suggest connecting with a Cast Member at the My Disney Experience and MagicBands help desk. One trick I’ve learned over the years is to call just before or at 7:00 a.m. Eastern Time. This way you’re hopefully one of the first callers in queue. You can also utilize the “Chat With Us” feature in the My Disney Experience mobile app. Just tap the three horizontal lines in the lower right-hand corner and scroll to the “Chat With Us” box.

    I hope this “Bit By Bryanna” is helpful as you prepare for your great, big, beautiful Walt Disney World family vacation in June. If you have any other vacation or planning questions, please feel free to reach out, I’m always happy to help!

    The Magic Is Calling, 

thumbnail image for Bryanna

Meet the Panelist: Bryanna, North Carolina

Welcome to planDisney! My name is Bryanna and I am a "Disney-lifer". I have traveled to the Walt Disney World Resort since my toddler years and I have not been able to get enough of the magic. Whether we are at the one of the Walt Disney World Theme Parks or a Disney Resorts Collection Hotel, it is a way to escape every day life. I have planned many family vacations and now it is my turn to help you. Through my experienced lens, I take joy in being a part of your magical journey! Learn More About Bryanna

Related Video

  • thumbnail image for Tips for Traveling as a Big Family

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.