Mickey and Minnie Statues in Front of Fireworks
  • On Jul 24, 2022
    Emily from West yorkshire Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are a family of 8 arriving. One of the guests has major panic attacks and then faints afterwards due to exhaustion and 2 of the guests have extreme plantar fasciitis. What can we do to ease our visit please?

    Hi Emily! Welcome to planDisney.

    Oh Boy! You are days away from crossing the pond to join The World's Most Magical Celebration. While in the parks, indulge in specialty-themed treats found in the 50th Anniversary Celebration Sips and Bites Guide. At Magic Kingdom Park, try Walt's Chili-Cheese Dog from Casey's Corner.

    Sounds like within your travel party you have two distinct situations to address. First, let's cover the guest with panic attacks. Walt Disney World Resort offers the Disability Access Service (DAS) for those guests who have issues tolerating traditional waits in queue lines. Because you are from out of the United States, you will need to be on-site at the theme park to speak to a Cast Member at Guest Relations to qualify your guest in need. Upon approval, your family member with DAS will be able to pre-select an attraction and receive a return window to minimize wait times. They will be able to include up to six other people to experience their choice. Subsequent selections are super easy and will be available via the My Disney Experience Mobile App.

    For your family members with mobility issues, I recommend renting an Electronic Conyevance Vehicle (ECV) available at all parks and Disney Springs for use at your location. Rentals are available on a first-come, first-serve basis. While you cannot take them outside of the parks, if you park hop or visit Disney Springs later in the day, you simply show your receipt for another vehicle to use on the same day. Alternatively, I highly recommend using the Disney Feature Provider,  Scooterbug for all your ECV, wheelchair, or stroller rentals when visiting Walt Disney World Resort. I suggest a quick google search to find them online. If you are a guest of a Disney Resorts Collection hotel, Bell Services will gladly accept and return your rental without your presence. I have personally used this service and was very happy with the convenience of keeping our rental throughout our stay for my Dad.

    I hope I have addressed all your questions to help ease your mind. You can read here for more Frequently Asked Questions concerning Guests with Disabilities. I am "Wishing Upon a Star" your whole family has the most magical and inclusive Holiday ever!

    Keeping it Magical,
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Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

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