• On Apr 21, 2017
    Richard from Berkshire Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Hi, We have an extra person coming as a surprise for someone in our party! We called Disney who said they can't be added to our reservation until we get to our resort. Will there be a charge? Will they be able to come on the Magical Express with us?

    Hi, Richard!

    I am worried that perhaps the cast member you spoke with did not understand your request to add an additional guest to your reservation. You will definitely want to modify your reservation to include your guest if he/she is staying in your room PRIOR to your arrival. Have your reservation number handy and call (407)934-7639 and explain your plans in detail.

    While Disney's Magical Express is a complimentary service, it is only available to guests who are listed on the resort reservation. Unfortunately, your guest cannot use this service unless officially part of your reservation.

    I am guessing that this guest is staying in your room. Without knowing details of your reservation or where you are staying, there are limits to the number of guests per room, and there may be additional charges if there are more than 2 adults. If you booked a Magic Your Way package, each guest in your room must be on the same plan, so your friend will also need to be included and will be charged accordingly. With a room only reservation, you need only to worry about the guest limit in your room, with no extra charges unless you exceed the adult maximum or need to get a second room (theme park tickets additional).

    Another reason this guest needs to be added to your reservation is so he/she can obtain a MagicBand which serves as one's resort key, and will access any FastPass+ selections that you secure. This guest can be added to your My Disney Experience account or linked through Friends & Family.

    As I said, I really do not know anything about your reservation, but it is important that you call to modify this reservation and have your guest included. I hope your guest is a wonderful surprise for all!

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Meet the Panelist: Cathy, Ohio

I am a fundraiser/event planner turned stay at home mom. When I am not running to cheerleading practice or a soccer game with my kids, I enjoy scrapbooking, reading, and of course, planning our next Disney adventure!

Learn More About Cathy

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