Family in front of Cinderella Castle
  • On Mar 9, 2021
    Marta from OH Asked

    Hello, my extended family of 9 individiuals have rented a home in the Kissimmee area for a week trip in April 2021. What is your return policy regarding a purchase of tickets to a disney park should our trip get canelled.

    Hello, Marta!

    Welcome to planDisney! We are SO GRATEFUL you stopped by, and we are honored to answer your question! I can't tell you how MAGICAL it is to experience Walt Disney World with your extended family! AND, I am so excited that your scheduled trip is just a few weeks away! WOO HOO! I am counting down the days with you!

    I am wishing upon a star that your vacation will not be canceled! If your trip must be rescheduled, I want to let you know that refunds are not available for Disney Theme Park Tickets. HOWEVER, I have some super-duper MAGICAL news for you! Even though your tickets will expire, the VALUE on those tickets will NOT expire! WOOOOO HOOOO! When you are ready to book your next Walt Disney World vacation, just call 407-W-DISNEY and speak to a Cast Member. While you will not be able to see your expired tickets in your My Disney Experience account, the Cast Member in Ticket Services will be able to find them to help book new dates for your next Walt Disney World vacation! Don't you just LOVE happy endings?!

    If you have other questions, please do not hesitate to ask! We are here to help in any way!

    See Ya Real Soon!

    Wes
thumbnail image for Wes

Meet the Panelist: Wes, Texas

Woo Hoo!  I am so excited to help plan your next Disney vacation! Since I have experienced Disney in all stages of family life (I have FIVE Tigger-ific kids), in all times of the year, and on a tight budget, I have learned to create Disney magic every trip! Learn More About Wes

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