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Minnie and Mickey Celebrate Disney 100; Epcot
  • On Apr 13, 2025
    Bernadette from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    In my experience app I used to have tickets that where valid till 2032 for some reason they don’t show anymore ?

    Welcome to planDisney, Bernadette! 

    It sounds like a villain must have infiltrated your My Disney Experience App and messed with your tickets! I’m so sorry! I hope I can help you intercept your tickets with some troubleshooting today! 

    Here are the steps I’d follow before contacting reinforcements:

    -Sign out of your My Disney Experience Mobile App
    -Sign back in to your My Disney Experience App
    -Select the “☰” icon at the bottom of your screen
    -Select the “My Tickets and Passes” option
    -See if your tickets reappear 

    If that does not work, follow these steps:

    -Sign in to your Disney account on the Disney World website
    -Select the “My Disney Experience” tab on the righthand side of the screen
    -Select the “My Plans” banner
    -Select the blue “Tickets, Passes, and Memory Maker” option

    If you do not find your tickets in either of these ways, it’s probably time to get a Cast Member involved to help you locate your tickets! I recommend chatting with a Cast Member on the “Chat” feature on the My Disney Experience App or on the Disney World website. You can also call a Cast Member to relocate these tickets. 

    If you have additional questions, we hope to help you further here at planDisney, Bernadette! 

    Have a great, big, beautiful tomorrow!
    Allyn
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Meet the Panelist: Allyn, Florida

Hello! I am Allyn, your personal planDisney companion! I’ve enjoyed most of my life in the heart of Wyoming but am currently living my fairy tale as a wife, mom, yoga instructor, and fine jewelry designer in central Florida! When I’m not galavanting around the Disney theme parks, you’ll probably find me reading a good book, outside playing with my family, or learning to do something new. I truly believe that dreams come true, and I look forward to sharing that magic with you!
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