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  • On May 14, 2024
    Rocio from buenos aires Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello! I am so excited to visit Disney World this September. I want to know what is the policy for purchasing items online and having them held at the hotel until my arrival? How far in advance can I make such purchases?

    Hi Rocio! It's so nice to see you back here at planDisney.

    Typically, your Disney Resorts Collection Hotel will hold items that have been shipped to your hotel for up to a week before your arrival. Just note that there is a handling fee that will be charged to your account per package received. Please check the Mail Services page for the most up-to-date pricing, which is subject to change. When shipping items, you'll also want to ensure you have your name, you've clearly noted that you're a Guest and your arrival date, and you've used the correct mailing address, which is on each resort's page of the website. Please note that packages are usually held at Bell Services, unless you are staying at Disney’s All-Star Music Resort and have used online check-in. In that case, there's a chance it will be in a locker outside of Melody Hall next to luggage services.

    It's a smart idea to send items ahead of your trip as this will often save on airline fees and the hassle of shopping once you get to the Walt Disney World Resort. And just know that many of the resort hotels have the bare necessities for sale in their souvenir shops, especially when you are staying in a resort that has a Disney Vacation Club component. For some reason, I forgot a toothbrush and toothpaste on two of the trips I took in the last year and it was pretty convenient to just grab some at the shop inside my hotel! Don't worry, I remembered the floss!

    Rocio, since it looks like you're going in September, be sure to check out the EPCOT International Food & Wine Festival, which begins on August 29, 2024. This has always been my favorite festival because I'm a sucker for the originals! It just never disappoints. Since CommuniCore Hall will be complete by the start of this festival, it'll be interesting to see what kind of festival offerings will be in this new space. I'm so excited!

    If you have any other questions, please know I'm here for you!

    If you do your best each and every day, good things are sure to come your way,
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Meet the Panelist: Matt, New Jersey

Well hello there! I'm Matt and I'm a Disney-loving husband, teacher, and uncle from New Jersey. You can often find me tasting my way around an EPCOT festival, rope-dropping Magic Kingdom Park, or conquering all of the Disney Mountains. I can't wait to help you reach out and find your happily ever after on your next Walt Disney World Resort vacation! Learn More About Matt

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