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  • On Oct 23, 2021
    Pat from PA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi. Excited for our upcoming trip but I changed my app to genie app and my reservations are not showing. When I try to link it tells me I am already linke

    Welcome back, friend! 

    We’re so happy to hear from you again at planDisney, Pat! I hope you’re getting excited for your trip to The Most Magical Place on Earth! 

    I had this same problem when the My Disney Experience Mobile App update happened! I hope my experience can help you out a little bit! 

    I would advise you to log out of your My Disney Experience Mobile App by clicking on the lower righthand icon, scrolling to the bottom of that page, and selecting the red “Sign Out” option. After you sign in again, select the lower righthand icon again and select the “Future Plans” option. After it loads, you should be able to see all of your upcoming vacation plans!

    You should be able to view these plans on the Walt Disney World Resort website by hovering over the “My Disney Experience” tab, and selecting the “My Plans” banner. 

    If you cannot see any of your reservations still, I would highly recommend calling Disney Website Support at (407) 939-4357. 

    If you have additional questions, Pat, you know where to find us! 

    See ya REAL soon! 
    Allyn
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Meet the Panelist: Allyn, Florida

Hello! I am Allyn, your personal planDisney companion! I’ve enjoyed most of my life in the heart of Wyoming but am currently living my fairy tale as a wife, mom, yoga instructor, and fine jewelry designer in central Florida! When I’m not galavanting around the Disney theme parks, you’ll probably find me reading a good book, outside playing with my family, or learning to do something new. I truly believe that dreams come true, and I look forward to sharing that magic with you!
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