Hiya, Amber, and thanks for bringing your question to
planDisney!
I’ve had this same issue as you, and I’m happy to report that you should be able to exchange it, so long as the same sweater is carried in
Downtown Disney District or at one of the
Disneyland Resort Hotels. You can start by trying the Disney-owned shops in Downtown Disney District – your best bet is probably
World of Disney, since it has the largest selection of merchandise. You can find it located between Starbucks and La Brea Bakery, close to the ticket booths. If you don’t have luck there, you can also try
The Disney Dress Shop, which is located near the pathway to
Disney’s Grand Californian Hotel & Spa. In addition, there are shops inside the Grand Californian and the
Disneyland Hotel that you can also try. To make your search a little easier, you can also call Merchandise Guest Services at (877) 560-6477, and they can help you try to locate the sweater outside of the theme parks ahead of your visit.
Speaking of shopping, have you seen the adorable new holiday-themed spirit jerseys
featured on the Disney Parks Blog? You can check them out in Downtown Disney District when the
holidays officially kick off at the Disneyland Resort on November 11, 2022!
Please stop by with any additional questions, Amber! Best of luck finding the sweater you’re looking for... I'm sending pixie dust your way!
Wishing you magic,
Kristin