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  • On Oct 13, 2022
    Amber from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Can I exchange a sweater I bought from Disneyland outside of the park ? Would like to get a smaller size

    Hiya, Amber, and thanks for bringing your question to planDisney!

    I’ve had this same issue as you, and I’m happy to report that you should be able to exchange it, so long as the same sweater is carried in Downtown Disney District or at one of the Disneyland Resort Hotels. You can start by trying the Disney-owned shops in Downtown Disney District – your best bet is probably World of Disney, since it has the largest selection of merchandise. You can find it located between Starbucks and La Brea Bakery, close to the ticket booths. If you don’t have luck there, you can also try The Disney Dress Shop, which is located near the pathway to Disney’s Grand Californian Hotel & Spa. In addition, there are shops inside the Grand Californian and the Disneyland Hotel that you can also try. To make your search a little easier, you can also call Merchandise Guest Services at (877) 560-6477, and they can help you try to locate the sweater outside of the theme parks ahead of your visit.

    Speaking of shopping, have you seen the adorable new holiday-themed spirit jerseys featured on the Disney Parks Blog? You can check them out in Downtown Disney District when the holidays officially kick off at the Disneyland Resort on November 11, 2022!

    Please stop by with any additional questions, Amber! Best of luck finding the sweater you’re looking for... I'm sending pixie dust your way!

    Wishing you magic,
thumbnail image for Kristin

Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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