• On Jan 11, 2021
    Melissa from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I have exchange certificates from 2007 that were given to me some time ago that were lost and recently found. They were purchased by someone else. Can I still use them?

    Welcome to planDisney, Melissa!
    Thank you for sending your first question our way and sharing the news that you have just recovered a lost treasure. I guess it is now time to plan a visit to the Most Magical Place on Earth

    Before we start looking into details and selecting vacation packages for your visit, let’s see what you need to do about the Exchange Certificates you currently hold.  I decided to contact Walt Disney World Ticketing at (407) 566-4985 for assistance since they were issued several years ago. The team informed me that you should still be able to use those certificates, but they must first check their terms and conditions. You need to send an image or photo of the certificates to ticket.usage@disneyworld.com, and the team will verify if they are valid, any value they may still hold, and how to apply that towards purchasing current admission tickets. Once your tickets are ready to go, be sure to link them to My Disney Experience and make Disney Park Pass reservations.
    It was a pleasure assisting you today, Melissa. I hope this helps you while planning and that you come back to visit us for more tips and advice as you start planning your next Walt Disney World Resort adventure.
    Best magical wishes,
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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

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