Mickey and Minnie Statues in Front of Fireworks
  • On Mar 4, 2023
    Catherine from Null Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Every time we try searching for availability of an experience at Disney world (in the app) we get a loading screen which stays there. The account is linked to tickets. What are we doing wrong?

    Welcome to planDisney, Catherine!

    Thank you for stopping by with an excellent question. We are delighted to assist you as you plan a magical holiday at the Walt Disney World Resort.

    As a fellow international Guest visiting from Brazil, I also cannot find availability for certain experiences via the My Disney Experience mobile app. Sometimes it is simply not possible to make specific reservations using the app from our countries, especially if you are trying to book Enchanting Extras Collection experiences, like Savi’s Workshop – Handbuilt Lightsabers.

    I recommend dialing the UK freephone number for "Tours, Recreation", which can be found in the Walt Disney World Resort Phone Directory. Cast Members will be happy to check availability for the experience you are trying to book during the dates of your visit. Remember that reservations for certain experiences fill up fast, so be sure to call up to 60 days before your visit.

    It was a pleasure answering your question, Catherine. I hope this information is helpful and that you have a pixie-dusted holiday at The Most Magical Place on Earth!

    Best Disney wishes,
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Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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