Pluto with children on Main Street
  • On May 2, 2022
    Chanse from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Every time I edit a photo on the my Disney experience app and export it the frames and stickers I added are removed except for random frames. Any insight would be much appreciated!!!

    Hello, Chanse!

    Welcome to planDisney!  I have found that one of the best ways to keep living in the magic after a wonderful Disney vacation is to enjoy editing my PhotoPass Photos in my Memory Maker account. 

    I am so sorry that you are having trouble saving your edited photos from your PhotoPass account. I experienced the same issue a few days ago. I contacted a member of the Disney Photo Imaging team at (407)560-4300, who informed me that, unfortunately, this is a known issue. There are team members who are working to fix this in the next update for the My Disney Experience mobile app for iPhone. In the meantime, you can report this issue to help expedite an update being issued. To report this issue, sign in to the app and tap the 3 horizontal lines, scroll down to Help. Tap on Send Us Your Feedback, and select Other Technical Issues. Complete the feedback form and describe what is happening in the space provided. You can even include a screenshot of your edited photo before you attempt to export the image to your phone and a screenshot of the actual image that is saved to your phone. 

    I am hoping a new update will be released soon, allowing Guests to edit and save their core memories. When you are ready to plan your next trip to the Walt Disney World Resort, please come back and visit us again. We would be happy to help. 

    See ya real soon, 
    Andrea 

thumbnail image for Andrea

Meet the Panelist: Andrea, Ohio

Hi there, I am Andrea from the Buckeye State. A very proud mom to my princess who is a former Miss Ohio. Friends and family describe me as a "Disney Nerd" and Star Wars fangirl. I have made 30 trips and counting to the Walt Disney World Resort in all stages of life since 1972 as a small child, a young mom with a toddler and now as an empty nester. The love of vacation planning runs strong in my family. My uncle had it, I have it and with my help, you will have it too. Learn More About Andrea

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