• On Jun 27, 2016
    Tammi from WV Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Have you ever asked for and received a free upgrade? Wondered if anyone has done and how they went about asking - and how much information did they include in their original room request - thank you!!

    Hi, Tammi!

    Let me start by stressing that free room upgrades are few and far between. Often times, resorts are at or very near capacity with rooms being assigned several days before your arrival, so please do not count on an upgrade.

    That said, it never hurts to ask. When arriving, you may ask the Cast Member "Are you completely booked for the duration of my stay?" then if not 100% booked, politely follow-up with "Would I be able to be upgraded to a pool view" or whatever the case may be.  Please know that their ability to move rooms will need to be authorized, and just the calls alone take a while to reach the proper management. If an upgraded room is available, they might offer it to you OR they may give you a price to upgrade as it might not be complimentary. Be ready for many scenarios. Allow plenty of time, and most of all, be kind and patient!

    Honestly, your best option is to book the exact room you desire. This way, you avoid the stress of asking for a possible upgrade, dealing with figuring out if you want to incur any additional expenses, and just overall peace knowing your perfect room is waiting for you.  Room requests such as lower floor, near elevator, etc, can be made during the online check-in process.

    I hope that you find the perfect resort room for you and your family!

thumbnail image for Cathy

Meet the Panelist: Cathy, Ohio

I am a fundraiser/event planner turned stay at home mom. When I am not running to cheerleading practice or a soccer game with my kids, I enjoy scrapbooking, reading, and of course, planning our next Disney adventure!

Learn More About Cathy

Didn't find what you were looking for?

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.