• On Jun 27, 2016
    Tammi from WV Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Have you ever asked for and received a free upgrade? Wondered if anyone has done and how they went about asking - and how much information did they include in their original room request - thank you!!

    Hi, Tammi!

    Let me start by stressing that free room upgrades are few and far between. Often times, resorts are at or very near capacity with rooms being assigned several days before your arrival, so please do not count on an upgrade.

    That said, it never hurts to ask. When arriving, you may ask the Cast Member "Are you completely booked for the duration of my stay?" then if not 100% booked, politely follow-up with "Would I be able to be upgraded to a pool view" or whatever the case may be.  Please know that their ability to move rooms will need to be authorized, and just the calls alone take a while to reach the proper management. If an upgraded room is available, they might offer it to you OR they may give you a price to upgrade as it might not be complimentary. Be ready for many scenarios. Allow plenty of time, and most of all, be kind and patient!

    Honestly, your best option is to book the exact room you desire. This way, you avoid the stress of asking for a possible upgrade, dealing with figuring out if you want to incur any additional expenses, and just overall peace knowing your perfect room is waiting for you.  Room requests such as lower floor, near elevator, etc, can be made during the online check-in process.

    I hope that you find the perfect resort room for you and your family!

thumbnail image for Cathy

Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
Learn More About Cathy

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.