Coco with Mickey's Philarmagic
  • On Jun 8, 2022
    Chaeeun from NM Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have error in booking reserve date. If I choose June 26, it say I booked in June 25. But in my mail, they told me I booked in right date. what is right day that I choose?

    Hi Chaeeun!

    Thank you for reaching out to us hEAR at planDisney! I'm so sorry that you're having a bit of ticket trouble, but let's see what we can do to get your Disney dates back on track. 

    I sadly don't have the proper magic mirror to see inside your My Disneyland Account and which days you have selected to visit The Happiest Place on Earth. However, I have one trick we can try, plus I can point you in the direction of the most knowledgeable Mouseketeers I know, the Disneyland Ticketing Cast Members!

    First, try to open your Disneyland Mobile App. Once you sign in with the account information used to purchase your theme park admission tickets, there are a few places we can click. Once on the home screen, you should see your Disney dates populate along with the theme park you selected for your Park Pass Reservation. If you don't see a white box containing that information, click the three stacked line icon in the bottom right corner. This will take you to your profile page. From your profile, click 'Tickets and Passes'; it's a box with a ticket icon. From this new page, you should see all of the tickets purchased and linked to your account + their use dates.

    If the above isn't right, or the dates still don't look correct in how you purchased them, the next best option would be to call my friends at the Ticketing Helpline. These Cast Members can not only pull up your information, but they can also help pinpoint any issues and make suggestions about what to do next. Their phone number is (714) 781-4636.

    I'm so sorry that this answer didn't exactly solve anything, Chaeeun, but I hope it can certainly start you in the right direction! Be sure to check out the official planDisney Panel Instagram account for all kinds of tips and tricks. We even just launched the brand new planDisney Podcast! And if you have any more Disneyland Resort vacation planning questions, We're All Ears!

    ~Kristen N.
thumbnail image for Kristen

Meet the Panelist: Kristen, Texas

Hi, I'm Kristen! I'm a mom to the best ride buddy and a military spouse who loves keeping up with the latest Disney Parks news. Trips to Disneyland and Walt Disney World have always been fun, but now that I'm the parent AND the planner every moment is that much more treasured.  I am so honored and excited to be able to share tips I've picked up, pass on fun factoids I've learned, and help create magical moments for your vacation of a lifetime!  Learn More About Kristen

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