• On Mar 21, 2019
    Sandra from Kildare Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, i’ve entered a birthday wrong on one of my childs ticket on the app, just wondering how do i change it. I rang the number given and it said the number isnt recognised. Any ideas how to chnage the birthday? Thanks

    Hi Sandra,

    Welcome to the Disney Parks Moms Panel, and thank you for your question. One of my kiddos recently had a birthday, and his profile in My Disney Experience "auto-magically" updated to show his new age, even if I'm not ready to accept that he's growing up! This calls for a trip to Walt Disney World, where we can fly to Neverland, stay young and playful, and believe in magic, no matter our age.

    To update your child's birthday, log in to your My Disney Experience account from your computer. You'll see "Family & Friends" listed as an option on your home screen; click on "View List." You’ll then see a list of all your connected Family & Friends; select the child you'd like to update, click on "Update," and you'll see several fields you can change, including birthday. Once you've saved the changes, you should be all set. 

    Sandra, if this doesn't work for you and you require assistance, you'll find UK phone numbers listed in Walt Disney World’s Phone Directory. I would reach out to the My Disney Experience Cast Members, as they should be able to wave their magic wands and make it right faster than you can say "Bibbity Bobbity Boo!"

    I hope you and your family have the most wonderful visit to Walt Disney World! As you do your counting down and Disney dreaming, be sure to read the Disney Parks Blog for all the latest news about new experiences, treats, and other fun around the theme parks, resorts, and Disney Springs. Adventure is out there!

    Wishing you a magical vacation,
thumbnail image for Robyn

Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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