• On Jul 19, 2022
    Jennifer from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello! We very much enjoyed our Disney Dream cruise last week. I pre-paid an Unlimited Photos Package prior to my trip and see my pictures on the website. The photos still have the watermark and I can not figure it out how to download them. Please help!

    Welcome to planDisney Jennifer!

    I am so glad you had a magical cruise on the Disney Dream! What a beautiful ship! Hopefully you will be able to join Captains Mickey and Minnie on another voyage real soon. 

    During your cruise, I am sure you got some amazing photos! I am not sure why the watermark is showing up, so my best tech advice is to log out of everything, re-sign in on DisneyCruise.com, and go to "My Cruise Photos" under the "Already Booked" tab. Check to see if there is any resolution to your problem. You may also want to read through the FAQ section for some photo tips. 

    If nothing is working, please reach out by phone to Disney Cruise, or send an email with "Cruise Photos" in the subject line. I am sorry that response times are longer than usual right now with Fall 2023 itineraries being released and also with the Disney Wish joining the fleet. However, someone will be able to help you with your cruise photos. 

    Thanks for sailing with Disney Cruise Line. Mickey and the crew cannot wait to SEA you again real soon!

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Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
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