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  • On Nov 2, 2022
    Sarah Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have been emailed from my travel agent with a reference number to use for Disney tickets for my Disney experience on this app but it isn’t working

    Hey Howdy Hey Sarah and welcome to planDisney!

    I am so excited to hear that you have booked your Magical Holiday to the Vacation Kingdom of the World! Thank you for stopping by with your question about linking your reservation to your My Disney Experience app, sometimes this process can be a little inconsistent. I will be happy to help give you some options to address this situation. 

    Sarah, the first thing that I would do is to try and go online to your My Disney Experience account and try the steps again to link your reservation. Once you get online and log into your account, towards the top you should see several icons one being "Resort Hotel" you will roll your cursor over. Once you highlight this icon, you should see some options come up, one being a button to "Link Reservation". Go through the steps and try to link your reservation again with the confirmation number sent to you by your travel agent. I have found several times that the online site works more consistently than the app with things like this, so that is where I would start. 

    The next thing you can do, if you are getting errors in the setup, is to log out of your account and the app and log back in. It still surprises me how often this still does work to reset your account and get your information pulled up!

    If you are unable to link your reservations with either your online account or through the app, the next step is to reach out to your travel agent. I would make sure to double-check the confirmation numbers. At times, you might find that your travel agent will send a couple of things your way. The confirmation number with their company as well as the confirmation number from Walt Disney World Resort. They can help sort things out to get the right one you need. 

    The last step would be to give Disney a ring. You can call them at 0800 16 90 749 and a Cast Member will be happy to help you walk through these steps. 

    I hope this was helpful in giving you a few things to try and get your reservation linked and hopefully one of these options works! Please feel free to reach back out with any further questions you may have as you continue to plan your Magical holiday!

    Have a Magical Day, 

    Nick 
thumbnail image for Nick

Meet the Panelist: Nick, Ohio

Hey howdy hey, I’m Nick! My happy place will always be Walt Disney World Resort and is where we call “Home”, but we do vacation exclusively in Cincinnati, Ohio for most of the year. My happily ever after is shared with my 3 girls, my beautiful wife and my career in Physical Therapy. I love any excuse to talk about Walt Disney World Resort and am so excited to help you discover the Magic of the Resort. Learn More About Nick

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