• On Feb 24, 2020
    Jessica from ND Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I never got an email about my tickets or maybe lost it. I called tonight and gave them my email.

    It's great to see you here today at the Disney Parks Moms Panel, Jessica!

    I love technology and I really think it makes our lives easier in a million different ways but sometimes it doesn't work the way we expect it to, right? You mentioned that you called and spoke to a Cast Member to give them your email so I hope they were able to solve it for you, but here are a few of my suggestions in case you're still looking for an email confirming your ticket purchase. It's possible that the confirmation email was sent to a folder in your email that you don't normally check, so I recommend that you open up your email server and search for both "Walt Disney World Reservations" and "Disney Destinations" and see if your information pops up. You mentioned that you did provide a Cast Member with your email address, so I would also check your My Disney Experience account to see if your admission has already been linked up. If it has, you don't need the barcode in the email to get in because you can just use your MagicBand!

    If you've checked both your email and your My Disney Experience app and your tickets aren't there and you don't have the confirmation number, then I suggest that you call the Existing Tickets hotline so a Cast Member can help you figure it all out. That way, you can make sure that your tickets are all linked up and ready to use so you don't run into any delays at the entrance gate on your first day!

    I hope this answers your question, Jessica, and please let us know if there's anything else we can do to help you plan your magical vacation.

thumbnail image for Jessica

Meet the Panelist: Jessica, Texas

I'm a personal stylist and I live in Texas with my husband and our three rescue animals. We are Disney Parks-obsessed and love enjoying all the magic that's out there especially for grown-ups. In fact, we even opted out of a tropical honeymoon to spend a blissful week at Walt Disney World Resort instead! I'm thrilled to be on the planDisney Panel and I'm excited to share everything I've learned from all of our trips and help you plan a memorable family vacation.  Learn More About Jessica

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.