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  • On Sep 27, 2025
    Amie from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    The email address in my account is not accurate and I am trying to change it but cannot bc it will send the code to the wrong email address

    Hey there, Amie! Thanks for bringing your question to planDisney! 

    Your visit to the Happiest Place on Earth will be here before you know it, and having access to your MyDisney account will be essential to making the most of your time at Disneyland Resort. Let’s get you around this technological roadblock! 

    If you’re unable to access the provided email to receive the code, then you’ll want to call the App & Online Support phone line to speak with a helpful Cast Member. You can explain your situation and assist you in updating the email address for your account. They’ll need to verify your identity, so have information like your reservation numbers and credit card information ready before you call 

    Disneyland Resort may be in the midst of the spooky season right now, but things will be holly and jolly in no time at all. You can get a sneak peek at the winter holiday festivities at the Disney Parks Blog, and they’ll share more information in the coming months. The Disney Parks Blog is the best place for Disney Parks news and updates, and a great vacation planning resource (I especially like the Foodie Guides). 

    Amie, I hope this information helps you get your vacation planning back on track. Don’t hesitate to send in any other questions you may have. Our knowledgeable planDisney panelists are always happy to help! 

    Magical travels! 

    Matt 
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Meet the Panelist: Matthew, Minnesota

Hey there! I'm Matt, a husband, dad of three, and amateur Disney Parks historian. When I'm not enjoying the sights and sounds of Adventureland, you'll find me back home in Minnesota developing exhibits for children's museums and science centers. I've been visiting Walt Disney World since I was a kid and now I plan awesome Disney vacations for my own family and friends. Whether it's your first trip or 100th visit to the Vacation Kingdom, I'm sure you have some questions. So let's get you some answers!  Learn More About Matthew

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