Cinderella Castle 50th Night
  • On Jun 13, 2022
    Stephanie from KY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    The edit (stickers and frames) in memory maker is not working, how do you fix this issue? I have seen many posts about it not working for months not sure why it’s not fixed yet.

    Hiya Stephanie,

    Welcome to planDisney! I’m so glad that you are here and that you are reaching out about making your magical memories even more special with the Memory Maker! While the Disney PhotoPass website no longer allows you the option to edit, add stickers, or add borders to your images, Guests who have iOs mobile devices were still able to do so through the My Disney Experience mobile app.

    As you mentioned, Stitch went a little nuts in the My Disney Experience app, and as a result, the stickers and frames have not been functioning as intended. One of my fellow panelists reached out to Cast Members in Disney PhotoPass Department to submit a ticket and inquire more about the status of this glitch. While the Cast Members are aware of the issue and working to fix it, they cannot provide a timeline for when the case will be resolved. They did mention that they are intending for it to be released in the upcoming mobile update, so be sure to apply the update when it launches in the App store.

    I’m sorry I couldn’t provide a more precise timeline for when the issue will be resolved. I am also anxiously awaiting the fix along with you. Please come back and see us if there is anything else we can do to help.

    Happy Planning,

    Ashley F.
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Meet the Panelist: Ashley, North Carolina

Hey Y'all! I’m Ashley and I live in North Carolina. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our annual passes. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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