Pluto with children on Main Street
  • On Apr 30, 2022
    Kerri from ME Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    After I edit the photo it starts to export. I save it to my photos, but they save without the edit (sticker, frame) etc. what am I doing wrong?

    Hello, Kerri! 

    Welcome to planDisney! I am thrilled to hear that you had a magical time on your trip to the Walt Disney World Resort and are still living in the magic by enjoying the PhotoPass Photos on your Memory Maker account. 

    I am so sorry to hear that you are having trouble downloading your photos. I would be happy to help you troubleshoot the issue. First, make sure that your smartphone is running the most updated operating system for the type of phone you have. Next, make sure that you also have the most updated version of the My Disney Experience mobile app. If you have made any adjustments, restart your device and try downloading your photos again. 

    Depending on the type of device you are using, my instructions may vary a little bit. Open the app and scroll down to Disney PhotoPass and tap My Photos. Select a photo by tapping it to begin your edit. Select the edit tool, and then select to crop, filter, or place a sticker or border on the photo. When you have completed your edit, tap the checkmark. Save your image to your device or choice of location. Your edited photo should be saved to your device. 

    If you are still having issues saving your edited photos, you may need to reach out to a Cast Member on the Disney Photo Imaging Team for further assistance, at (407) 560-4300. They are available from 9:00 AM to 9:00 PM EST. I recommend that you call as early in the morning as possible because wait times could increase as this team could be making magic for other guests. 

    I hope this helps to resolve your issue. Remember we are always here to help you plan your next adventure.

    See ya real soon, 

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Meet the Panelist: Andrea, Ohio

Hi there, I am Andrea from the Buckeye State. A very proud mom to my princess who is a former Miss Ohio. Friends and family describe me as a "Disney Nerd" and Star Wars fangirl. I have made 30 trips and counting to the Walt Disney World Resort in all stages of life since 1972 as a small child, a young mom with a toddler and now as an empty nester. The love of vacation planning runs strong in my family. My uncle had it, I have it and with my help, you will have it too. Learn More About Andrea

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