• On Jul 25, 2018
    Cecilia from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Earlier this year we bought tickets to Disneyland on the app. When I bought the tickets I included our names. One of the my friends can no longer join us and another will be taking his place. Can she still use his ticket even if his name is on the ticket?

    Welcome to the Disney Parks Moms Panel, Cecilia!

    I'm sorry to hear that one of your friends isn't able to join you for your trip to the Disneyland Resort, but glad that another friend will be taking his place! Pixar Fest, happening now through September 3, 2018, is all about celebrating friendship, so you are certainly embodying this theme! As long as the theme park ticket hasn't been used or activated by the first friend, your other friend should be able to use the ticket. You won't be able to change the name of the ticket in the Disneyland app, however. 

    When you arrive at the park gates, the tickets in the app will be activated and you will be issued paper tickets to use as well. At that time, a photo of each person will be taken and assigned to the ticket. After that point, the ticket is non-transferable. It might be a little confusing when using the ticket in the app since it will have a different name, but otherwise your friend shouldn't experience any other issues when using the ticket.

    I hope this helps. Have a magnificent time at the Happiest Place on Earth!

thumbnail image for Linda

Meet the Panelist: Linda, Colorado

Hi there! I'm Linda from Colorado. The Disneyland Resort has always held a special place in my heart and now I enjoy Disney Parks vacations with my own family at least once a year. I am married to my high school sweetheart and we have a wonderfully silly daughter together. I love sharing my Disney Parks knowledge with anyone and everyone and I'm so excited to help you plan your next Disneyland Resort adventure! Learn More About Linda

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.