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  • On Mar 18, 2022
    Michelle from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I had a DVC points/cash cruise scheduled prior to Covid. I rescheduled it for August this year. We have now had a death in the family due to Covid and not ready to take any further risks. How do I cancel and get my points/cash returned?

    Hi there, Michelle. Welcome to planDisney, my friend. I am so glad that you've stopped by with your question today.

    First, let me offer my sincerest condolences on the loss of your family member. It is completely understandable that you do not feel ready for travel at this time. During these difficult times, the last thing I want you worried about is having to cancel your vacation, so, in hopes that I could be of the most assistance to you today, I contacted a helpful Cast Member with Disney Vacation Club Member Services. Let's chat about what he recommended for you.

    The Cast Member with DVC Member Services advised that you place a call to them as soon as it is convenient for you. He stated that there are certain criteria involved with cruise refunds, so, he advised that you speak with a Cast Member to see if and how your Vacation Points and cash will be refunded. I would recommend explaining your situation to the Cast Member to see what can be done for you. I'll be wishing upon a star that you get the answer you are looking for, Michelle.

    Michelle, I am so sorry for your recent loss, but I am glad that you came here with your question. I hope this was helpful, and I hope that you stop by again once you are ready to plan your next magical vacation. I'm always here to help with any vacation planning or DVC questions you may have. You've got a friend in me!

    I hope to see ya real soon,

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Meet the Panelist: Mandy, Louisiana

I'm Mandy - Louisiana girl, wife, Mommy and lover of all things Disney. Walt Disney World Resort is my family's happy place, and our vacations are equal parts rope-drop thrilling and poolside chilling. For us, the best things in life aren't things at all, and we believe in investing in experiences and making magical memories together. Our Disney Vacation Club Membership has been our investment into a lifetime of unforgettable family fun. It's our key to the magic, and I can't wait to help you unlock yours! Learn More About Mandy

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