Mom and Dad planning vacation
  • On Jan 26, 2022
    Derreck from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have been a DVC member for over 20 years. I have tried for the last week to access my DVC on line account without any success at all. Can you please give me a number to call DVC to straighten out this issue ?

    Hey there, Derreck! Welcome Home, and welcome to planDisney! I'm so happy that you've stopped by with your Disney Vacation Club question. I always love chatting with a fellow Member!

    Wow, Derreck! A Member for 20 years?! As a seven-year Disney Vacation Club Member, I can only imagine how many magical memories you've created with your family and friends over the past 20 pixie-dusted years. Your magical Membership is proof that Disney Vacation Club provides a lifetime of vacations and experiences that evolve with every family and can never be outgrown. My only regret is not joining sooner, and I'm thrilled to hear that you have maximized your magic for as long as you have and will for many more years to come. Derreck, as someone who has planned 20 years' worth of Disney vacations, you have probably seen our mischievous little blue alien friend, Stitch, eating your webpage or the hard-working Seven Dwarfs working on the website. However, since you've had prolonged issues, let's get you some assistance today. 

    Derreck, my first tip to you would be to try clearing your cache in your web browser. As someone who is tech-challenged, I recently learned to do this, and the websites that I visit are now running much faster and better. If you're like I was and aren't sure how to do this, do an internet search for "how to clear cache" for step-by-step instructions. If that did not solve your problem, Heigh-Ho, Heigh-Ho, it's off to Member Services you go! You can contact DVC Member Services by calling (800) 800-9800 Monday through Friday, 9 a.m. to 9 p.m. EST and 9 a.m. to 7 p.m. EST on the weekends. Listen carefully to the options to select the best number to reach a Cast Member who can assist you with your technical issue. I think it's time for those Seven Dwarfs to take a vacation!

    Derreck, I hope that this helps and you are back to planning those magical vacations with your most magical Membership in no time! Stop by any time with any vacation planning questions you may have.

    I hope to see ya real soon,
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Meet the Panelist: Mandy, Louisiana

I'm Mandy - Louisiana girl, wife, Mommy and lover of all things Disney. Walt Disney World Resort is my family's happy place, and our vacations are equal parts rope-drop thrilling and poolside chilling. For us, the best things in life aren't things at all, and we believe in investing in experiences and making magical memories together. Our Disney Vacation Club Membership has been our investment into a lifetime of unforgettable family fun. It's our key to the magic, and I can't wait to help you unlock yours! Learn More About Mandy

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