Mom and Dad planning vacation
  • On Feb 24, 2022
    Bryan from HI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    dvc member login asking for membership ID and activation code after signing in with username and password. First time this has happened in over 10 years of logging in. System already knows that I am a member. Why new prompt

    Hey There, Bryan!

    Welcome to planDisney from a fellow Disney Vacation Club Member.  There's nothing more stressful than tech troubles, so I'm sorry to hear that you're having problems accessing your Disney Vacation Club account.  I'm happy to offer a few suggestions that will hopefully help you get back to planning your next DVC adventure in no time.

    My first suggestion is to double-check that you're signing in with the correct account (I know that sounds crazy but stick with me).  I actually had the same problem a few weeks ago and after a lot of frustration, I realized that my browser had automatically been signing me in with my husband's Disney Account, which isn't connected to our DVC Membership.  If that isn't the issue, I recommend clearing the cache and cookies in your web browser before logging in again to see if that resolves the trouble (if you aren't sure how to do this, a quick web search should return step-by-step instructions for your specific browser).  If you're still having trouble after trying both of these, I think your best bet would be to contact Member Services for further assistance.  You can give them a call at (800) 800-9800 or you can use that chat feature on the Disney Vacation Club website during normal Member Services operating hours.

    Once you've solved your login issue, don't forget to download your new Disney Vacation Club Digital Membership Card to your smartphone's mobile wallet.  You can do this with the My Disney Experience app by creating a new Disney MagicMobile pass to act as your new card –– giving you easy access to all your Member Benefits right in the palm of your hand.

    I hope these suggestions help to solve your problem and I really appreciate you visiting planDisney, Bryan.  If you think of any other planning questions, please feel free to stop by again –– we're always happy to help!

    Have a Magical Day,
    Amy
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Meet the Panelist: Amy, Ohio

Hiya, Pals! I’m Amy – a DOLE-whip-loving, power-lifting, communications strategist from Cleveland, Ohio and together with Mr. Incredible, we’re raising our own team of Supers. Most days, you can find me stretching to juggle virtual meetings in the school pick-up line, drink all the coffee, and defeat laundry –– all while dreaming up what adventures we can find on our next Disney Vacation Club vacation! See ya real soon!
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