• On Mar 26, 2021
    Lisa from MA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have duplicates of 1 person on our plans and I am not able to remove one of the profiles

    Hey there, Lisa!

    Thanks so much for coming to see us at planDisney!

    There is a lot that I love about the My Disney Experience app, and the Family & Friends List is one of those features that makes planning, managing, and enjoying a Walt Disney World Resort vacation easy and fun.

    I always like to keep my own Family & Friends List as up-to-date as possible. Over the years, as I have visited Walt Disney World Resort with different sets of family and friends, I've added and removed people from my travel party to keep the list current. While I can usually keep the list updated on my own, there are some cases where I need to get a little help .

    If you're trying to remove Guests from your Family & Friends List, you can typically do this yourself by going to your Family & Friends List, finding the person you wish to remove, and clicking the "Update" link to see an option to remove the person from your list. In some cases, though, you might see a message saying that you cannot remove the person from your list.

    If you find that you're not able to remove someone from your Family & Friends list, my suggestion is to reach out to the Walt Disney World Internet Help Desk for assistance. You can call the Walt Disney World Internet Help Desk at (407) 939-4357. You can also reach out to them through the online chat service. The talented Help Desk team can work with you to take a look at your Family & Friends list with you.

    Lisa, I just  recently had an online chat session with the Walt Disney World Internet Help Desk to remove someone from my own Family & Friends List who I wasn't able to remove directly myself. The whole process only took a few minutes, and the friendly Cast Member was able to resolve the issue quickly. I'm hopeful for you that you have a similar quick and easy time in cleaning up your own Family & Friends List.

    If you have questions about the plans you're making or are looking for suggestions for your Walt Disney World Resort stay, please ask us here at planDisney. We're always happy to offer up tips and ideas from our own Disney destination vacations to help you plan your visit.

    Here's to your next vacation to enjoy all the Disney magic!

thumbnail image for Jerry

Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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