Cinderella Castle 50th Night
  • On Feb 3, 2022
    Matt from VA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have a duplicate family member on my family and friends list. When I go to update and remove I get a message saying there are plans so it can't be removed.

    Hey Matt,
    It's always nice to welcome a fellow Virginian to planDisney. One of my favorite winter-time activities is planning a Walt Disney World Resort vacation. Your late May arrival puts you in the heart of The World's Magical Celebration as well as EPCOT's International Flower and Garden Festival. Magical timing, indeed! 

    When planning a trip with others, it's important to link everyone as Family and Friends in My Disney Experience. Occasionally, signals can get crossed and you can end up with multiple profiles for the same person. This happened to me when a family member unknowingly created separate profiles for my children when making our lodging reservations. We didn't even realize there was a problem until their MagicBands wouldn't scan in at attractions. Since we were already on Disney property, a helpful Cast Member at Guest Relations helped us consolidate their profiles into one, ensuring no reservations were lost. Since you've noticed the problem well in advance, you have plenty of time to get things sorted out before your trip. A Cast Member at the My Disney Experience and MagicBands number, (407) 939-4357, is best equipped to remove the duplicate person from your account while merging any applicable reservations and account information. You should expect a wait time, but having the right people on your Family and Friends list will make the process of making dining reservations, Disney Genie+ purchases, and Individual Lightning Lane purchases much easier in the long run. 

    Before arrival, make sure you have everything you need for your first day in the theme parks: valid admission ticket purchased and linked to your My Disney Experience account, Park Pass reservation, and form of entry (MagicBand, card, or MagicMobile pass.) Don't hesitate to reach out to planDisney with further questions.  

    Choose magic,
thumbnail image for Jennifer

Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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