• On Feb 6, 2018
    Susan from PA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are due at WDW within a week but due to illness there is a strong possibility that we might have to cancel. I know how to cancel but what is the penalty cost? And if we have paid for the room already what is the penalty and its cost?

    Hi Susan!

    Thank you for bringing your question to the Disney Parks Moms Panel!

    I am so very sorry to hear that someone is sick. This has been a bad year for illness and the flu.

    Walt Disney World Resort Cancellation policies vary depending on what type of package you have and whether or not you have travel insurance. I highly recommend that you call a reservations specialist at 407-939-1936. They can assist you with your exact package information and any penalties/costs associated with canceling. In case you need it, here is a link to the Walt Disney World Phone Directory.

    I hope this helps and I really hope everyone gets well soon!

    Please let me know if you have any other questions.


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Meet the Panelist: Lori, Indiana

I am currently a homeschool, soccer mom to two active teenage boys. My family loves everything about Disney! Walt Disney World, Disneyland, runDisney, Disney Cruise Line and Disney Vacation Club have been a part of countless magical memories for us through the years. I cannot wait to help you make your own magical memories at Walt Disney World! Learn More About Lori

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