• On Mar 19, 2018
    Linda from IN Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Due to the updated app I'm wondering if there was a change. We just bought very Merry Christmas tickets for2018. Any help is appreciated and I'm unable to find how we can Uplink them to the app.

    Hi Linda,

    Welcome to the Disney Parks Moms Panel! 

    I am sorry that you are having trouble with the My Disney Experience Mobile App

    We have a few possible solutions. If you pull up the mobile app and go to My Account, then click on My Tickets, you should see a plus sign in the top right-hand corner of the screen. When I click on that plus sign, I can link tickets. If that does not work, try linking them from an iPad or computer in My Disney Experience. Before I arrive at the parks I typically use My Disney Experience from my iPad or laptop, then when I get to the parks, we use the mobile app. From an iPad or laptop, just click on My Disney Experience, then click on Reservations and Tickets and Link Tickets. Once you link them in My Disney Experience, you should see them linked in the mobile app.

    Linda, if neither of those options work, contact website support at 407-939-4357. Of course, be sure that you have everyone in your traveling party linked in My Family & Friends List so that you can assign each ticket to the correct person. If other people in your group have their own My Disney Experience Accounts, also make sure that you have shared plans. Doing so will make it easier for everyone to see dining reservations, Fast Pass+ selections and PhotoPass photos. 

    I trust your will have a wonderful time at Mickey's Very Merry Christmas Party! I love the special treats, the characters dressed in their seasonal best and the photo opportunities!

    Magic, memories and Minnie Mouse hugs,
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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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