Family in Deluxe Villa Resort
  • On Nov 7, 2020
    Liza Asked

    When is the due date of payment for a package during Covid in December 2020? What is the cancellation policy of the package?

    Hey there, Liza! Welcome to planDisney. It sounds to me like you’ll soon be off to make new memories at the Most Magical Place on Earth! I am so very excited for you. 

    It sounds like you are interested in learning more about how Walt Disney World is approaching the not-infrequent need to change and modify vacation plans during this time of uncertainty. You are certainly not alone in this! Disney magic is there waiting for you whenever you are ready to return “home,” but Walt Disney World knows that this will be at a different time for different people and that the decision is often not an easy one to make. As a result, all Disney-imposed cancellation fees for vacation packages and Disney Resort Hotel stays are waived for reservations with arrivals through April 30, 2021! The due date for payment remains at 30 days before your vacation start date, but hopefully it will bring you peace of mind to know that you will not be penalized if you need to cancel your trip. If you need further assistance or discuss your options in greater detail, you can easily reach a Cast Member at the Disney Reservation Center through the online chat feature or by calling the Disney reservation line

    Liza, I hope that this information helps you gain peace of mind during these rapidly changing times. I hope that you are able to make the absolute best decision for yourself and your loved ones! While you plan, make sure you navigate over to the Experience Updates pages, where you can see all of the important details of the newest policies and procedures in place to keep all Guests and Cast Members as happy and healthy as possible during their visits. These pages are updated frequently, but you can always come back to see us anytime you have questions or need clarification of any kind. It would be our pleasure to keep helping you make magical plans!

    See ya real soon!

    -Clara
     
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Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

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