• On Feb 6, 2021
    Michael from Devon Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi due to the current situation we are no longer able to fly to the USA. The Disney tickets linked to me account (phone APP) have now been returned to the supplier for a refund. How do we get those tickets deleted off my account/phone App? Thanks Mike

    Hello there, Michael! Welcome to planDisney. I’m so glad that you’ve stopped by to see us!

    I’m sorry to hear that you will not be able to make the trip to the United States for your Walt Disney World vacation. I am also relieved that you have secured a refund for your Park Tickets. We have a similar scenario where a relative may not be able to make an overseas trip so that I could answer both your question and mine! Thank you!

    I contacted Guest Services, and they let me know that the Tickets should fall off your My Disney Experience account automatically once the vendor cancels them as you have requested that they do. This process can take up to 72 hours after your Tickets are refunded. If you have any further questions, feel free to reach out to Ticket Services, where a helpful Cast Member can help you further!

    Michael, I hope that you feel comforted by knowing that the Disney magic you know and love is there waiting for you when the time is right, and I hope you make it there very soon! We would be happy to help you with any phase of your plans when the time is right, so please do not hesitate to come to see us again! Meanwhile, check out the Disney Parks Blog for your (near) daily dose of Disney magic!

    See ya real soon!
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Meet the Panelist: Clara, Ohio

Hi, friends! I'm Clara, a Pediatrician from Cincinnati, OH, a mom to two Disney-loving boys and married to my college sweetheart.  As a native Spaniard and Spanish speaker, my happiest early memories of life in the United States were formed at Walt Disney World. I love to find ways to sprinkle some R&R and good food among the hustle and bustle of our Disney vacations, and I would love to help you do the same! Learn More About Clara

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